General Information

STANDARD OFFICE HOURS

1. 8:00 A.M. to 6:00 P.M. (Eastern Time) Monday through Friday

HOLIDAYS

1. New Year's Day • Memorial Day • Independence Day • Labor Day • Thanksgiving Day • Christmas Day

FREIGHT

1. RSS selects freight carriers and methods of shipment to minimize freight charges to customers. All freight is F.O.B. point of origin. Freight charges are prepaid and added to invoice unless other arrangements are made.
3. ORDERS OUTSIDE CONTINENTAL U.S.A.: All orders to Alaska, Hawaii, Puerto Rico, U.S Virgin Islands, Canada, etc. MUST include contact information so you can be contacted for detailed shipping instructions.
5. INTERNATIONAL ORDERS: Sorry, but RSS Distributors is not able to ship outside The United States, North America, and U.S. Territories.

ONLINE PAYMENT METHODS

1. Visa • MasterCard • American Express • Discover

SHORTAGE AND DAMAGE CLAIMS

1. All claims MUST be reported within 24 hours of receipt of order.

WARRANTY CLAIMS

1. DEFECTIVE IN-WARRANTY PRODUCTS MUST BE RETURNED TO THE MANUFACTURER, NOT TO RSS. Make all claims according to instructions provided by the manufacturer.

RETURNED GOODS

1. Special order items (items not listed in the RSS Catalog) cannot be returned.
2. All returns must have advance RSS Returned Material Goods Authorization (RMA).
3. All returns, other than those necessitated by RSS errors, must have shipping charges prepaid.
4. All returns, other than those necessitated by RSS errors, will be credited in proportion to the condition of the merchandise, and subject to a 15% restocking charge.
5. All original parts, accessories, literature, packing, etc. must be included with the return shipment.

ALL PRICES SUBJECT TO CHANGE OR CORRECTION WITHOUT NOTIFICATION

1. Prices are included in this Online Catalog for the convenience of you, our customers. While these prices are believed to be entirely correct at the time of publishing, RSS may need to correct erroneous prices, or respond to price changes announced by our suppliers during the course of the Catalog year. Therefore, please verify that the price on your order is as you expected.